Shipping Policy

At Zeloo, we are committed to delivering your orders safely and conveniently across Pakistan. We offer Cash on Delivery (COD) on eligible orders and aim to provide a smooth and reliable shopping experience.

1. Delivery Areas

We deliver orders across Pakistan, including major cities and many other locations served by our courier partners.

2. Delivery Time

• Standard delivery time is 5–7 working days.

• Delivery time may vary depending on your location, courier service, weather conditions, public holidays, or other unforeseen circumstances.

• Remote areas may require additional delivery time.

3. Cash on Delivery (COD)

• Cash on Delivery is available on eligible orders across Pakistan.

• Customers can pay the total order amount in cash when the order is delivered.

• Please provide a valid and complete phone number and delivery address when placing your order.

4. Order Processing

Orders are normally processed and dispatched after order confirmation. Our team may contact you by phone or message to confirm your order before dispatch.

5. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order. Shipping charges may vary depending on the order, location, or delivery service.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through the courier service. You can use the tracking details to check the status of your shipment.

7. Delayed or Failed Deliveries

Although we try our best to deliver orders within the estimated time, delays may occur due to incorrect addresses, unavailable customers, courier issues, weather conditions, public holidays, or other circumstances beyond our control.

If a courier attempts delivery and the customer is unavailable, additional delivery attempts may be made according to the courier company's policy.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information. Zeloo is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses, phone numbers, or other information provided by the customer.

9. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order. We may request photos or videos of the product and packaging to verify the issue.

For eligible cases, our 7-Day Return Policy may apply.

10. Contact Us

If you have any questions about your delivery or order, please contact our customer support team. We will be happy to assist you.

Thank you for shopping with Zeloo — Your trusted multi-category online store in Pakistan.